In an email to student University employees last Friday, Vice President of Human Resources Mary Anne Mahin apologized for errors in Georgetown’s new computerized payment system that has left a number of student paychecks delayed or missing this semester.
“First and foremost, please accept our sincere apology for any inconveniences this transition may have caused you. Unfortunately, system changes of this magnitude present a number of challenges,” Mahin wrote. “Our top priority is making sure that any students who have not received their earned compensation are paid for the time they have worked, that any stipend recipient’s concerns are addressed, and to make systematic changes so that students receive payments due them on schedule going forward.”
According to University spokesperson Stacy Kerr, the Student Employment Office has established a working group to address the problems with the new system, and processed 58 checks or direct deposits since last Monday, with another 32 cases pending.
“Their systematic issues should be resolved quickly hopefully even today, and if the students were not paid that should be fixed in just a few days,” Kerr wrote in an email to the Voice. “[The Student Employment Office] invited any student experiencing problems to come directly to them to resolve their issues.”
The computerized payment scheme, called Georgetown Management System, was implemented at the beginning of the semester. It is unclear how many employees have been affected by the system’s errors.
